🚀 Intercom Partners With Anthropic To Enhance AI-Driven Customer Service
#Intercom #Anthropic #AI #CustomerService #ChatGPT #Investment #MachineLearning #GenerativeAI
According to Odaily, Irish technology company Intercom has ended its collaboration with ChatGPT and opted to partner with OpenAI's competitor, Anthropic, to drive growth in AI-powered customer service. Des Traynor, Intercom's co-founder and Chief Strategy Officer, stated that since integrating generative AI into customer service queries, the company has doubled its support volume without increasing staff size. In May, Intercom CEO Eoghan McCabe announced an additional $100 million investment in AI capabilities and the creation of 75 new jobs, focusing on expanding the machine learning department. Part of this investment includes collaborating with Anthropic's Claude to support its AI-driven Fin 2 customer service bot, instead of using OpenAI's ChatGPT, which powered the original Fin.#Intercom #Anthropic #AI #CustomerService #ChatGPT #Investment #MachineLearning #GenerativeAI
🚀 Morpho Discord Server to Become Read-Only for Enhanced Security
#Morpho #Discord #Security #ReadOnly #Phishing #Support #ForesightNews #MerlinEgalite #AI #Intercom #HelpCenter #Scammers
According to Foresight News, Morpho team member albist announced on Discord that the Morpho Discord server will switch to read-only mode starting February 1. To provide more secure and reliable support services, all official support and contact channels have been consolidated into the Morpho help page and its chat box.
Morpho co-founder Merlin Egalite commented that Discord is rife with scammers. Despite strict monitoring and security measures, users still face phishing attacks when seeking answers. Recently, the team tested Intercom, which has simplified support tasks with features like instant translation, a help center, AI support bots, and ticket management.#Morpho #Discord #Security #ReadOnly #Phishing #Support #ForesightNews #MerlinEgalite #AI #Intercom #HelpCenter #Scammers